Instant Funding Privacy Policy: Ensuring Data Protection and Privacy Practices
Overview
At Instant Funding we pride ourselves on maintaining the highest levels of security, transparency, and integrity in our work, and recognise the importance of protecting and respecting your personal information.
To provide you with our services we need to know things about you. We will only collect information we need to provide you with the services you have requested and will handle your information with the utmost care.
Any information we receive about you will be subject to strict controls to minimize the risk of misuse – including unauthorized access to, or disclosure of, your personal information. This Privacy Policy applies to information that Instant Funding may collect about visitors to its website (even if you do not become a customer), companies and individuals who register for its services, and continue using its services, and any other person who contacts Instant Funding over the telephone or in writing.
Please read this Privacy Policy carefully, together with the Instant Funding Terms and Conditions and any other documents referred to within. For the purposes of this Privacy Policy, the term “personal information” means any data that can identify you as an individual for example name, address and contact information.
What information do we collect? And how do we collect it?
Information you provide to us.
To open an account or use Instant Funding services, you will be asked to provide identifying information about yourself (e.g. name, address, date of birth, and email address) and your company (together, “Account Information”), together with documents to verify the information provided – such as, a copy or record of your identity cards, passport or other travel document information, your proof of address, occupation, nationality, country of birth, source of funding, source of wealth and/or other information from checks, credit cards, bank statements, address proofs or money orders (together, “Identification Information”). You will also be asked to provide “Profile Information” including your username and password.
In order to make payments, you will be asked to provide the information required to facilitate the payment – e.g., Beneficiary Information (see below) and certain Transaction Information (see below) – in particular, bank account details and source of funds.
Through the course of our business relationship, we may ask for additional evidence in order for us to comply with our legal obligations – e.g., anti-money laundering regulations. These can include, but are not limited to, documents required to verify any information provided or evidence of source of funds (“KYC/ AML Information”).
Information we collect when you use our website or partner app.
Our website uses cookies to provide you with a better experience on our website, for fraud prevention and to provide internet-based advertisements such as banner advertisements on the website or app. For detailed information on the cookies, we use and the purposes for which we use them, please see our full Cookie Policy.
The Instant Funding user community participants will have their sessions recorded to allow us to capture the feedback to improve our services and help with the development of new products.
For the detection and prevention of fraud and cyber-crime, we will collect information, including session, device and IP address (“Device Information”) to help ascertain the legitimacy of the account login. We will also collect information about your activities on and use of our website or app including, for example, browser history, product engagement, IP address or other unique identifiers, and other information regarding your interaction with our website or app and our advertisements (“Usage Information”).
Public information.
For non-registered users, we may contact you using publicly available information or information from third parties (i.e., name and contact details), which you have consented to being shared, to let you know about products that could be relevant for your business. Such third-party sources include, for example, social media platforms, company registration lists, and telephone and other publicly available directories.
Transactional information
Once your account is fully set up and you begin to transact with us, we will collect, process, and store your Instant Funding financial and transactional information. This information includes the amount, source of funds, exchange rate, recipient name and account details (together, “Transaction Information”).
Information about you that we receive from third parties.
To protect ourselves and our customers against fraud, we verify the information you provide (e.g., the KYC/ AML Information) with anti-fraud agencies and electronic identity verification services. During verification, we receive and process information about you from such services. It may include the collection of biometric information (via facial recognition technologies) used for real identity verification and authentication purposes.
Information may also be collected from credit reference agencies.
Communications
All calls are recorded, and correspondence retained for the purposes of quality control and training, as evidence of transactions and to fulfil regulation requirements. Any information you disclose to us will be held on these recordings in compliance with applicable law (“Call Recording Information”).
Individuals who are not registered users of Instant Funding.
Security of personal information
We store all data electronically and physically in a manner aimed at securing and protecting the data’s confidentiality, integrity and availability. Data is stored on servers which are protected by actively maintained firewalls. We make use of up-to-date anti-virus software, and our servers have restricted access. Transmission of data on the internet can never be completely secure. We do not and cannot guarantee the security of information collected or transmitted electronically however, we take reasonable care to safeguard your personal information.
Who we share your information with
We limit access to your personal information to those who have a genuine business need to know it, such as but not limited to, our staff, professional advisors, and business partners, suppliers, and subcontractors that we use in connection with the running of our business for the purposes set out in this Privacy Policy (for example, our website hosting service, payment gateways, brokers with whom we have a mutual relationship, credit reporting or reference agencies, brokers, and third parties that we have engaged in order to provide us with administrative, regulatory, compliance or insurance services). Third parties we share your personal information with include:
- the provider of our platform (our “Platform Provider”), which stores personal information entered into our platform on its servers and may access your personal information when undertaking maintenance and support services in order to ensure that our platform runs smoothly.
- our appointed regulated broker that provides your trading account (our “Broker”) and with which we will share your Identity Data, Contact Data, and Trading Data; and
- our appointed trade copier (our “Trade Copier”), which provides software used to copy trades across multiple trading accounts and will have access to your account username and password.
If you make a payment via our Website, your Financial Data is sent to the payment processing service that you select. Please refer to the privacy information provided by the relevant payment processor for further details.
Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We or the third parties mentioned above occasionally also share personal data with:
- our and their external auditors (for example, in order to audit accounts) in which case the recipient of the information will be bound by confidentiality obligations;
- our and their professional advisers (such as lawyers and other advisers), in which case the recipient of the information will be bound by confidentiality obligations;
- law enforcement agencies, courts, tribunals, and regulatory bodies (such as the United Kingdom Financial Conduct Authority) to comply with our legal and regulatory obligations; and
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
International transfers of your information
Countries outside the United Kingdom and the European Economic Area have differing data protection laws, some of which may provide lower levels of protection of privacy.
Depending on where which cookies are set on your device, personal data may be transferred outside the United Kingdom and the European Economic Area for further processing. Please refer to our Cookies Policy for further information.
How long we keep your information.
If you have registered an account on our Website, we will retain your information for as long as you have an account on our Website. If you delete your account or request us to do so, we will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we will be able to use this information indefinitely without further notice to you.
To withdraw your consent
You have a right to withdraw your consent to the processing of your personal information at any time (where Instant Funding is processing your personal information based on your consent) by contacting us using the details in ‘Contact Us’ below. Please note that withdrawing your consent may prevent us from further providing all or part of our services to you but does not affect the lawfulness of our processing of your personal information based on such consent before the withdrawal.
To object to the processing of personal information by Instant Funding If you object to the processing of your personal information (including, profiling) which we carry out in reliance on our legitimate interests, we will investigate to see if there is compelling reason for processing to continue.
You can not object to the processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party. Also, you can object to marketing communications at any time. To ask not to be subject to solely automated decision making (including, profiling) Instant Funding puts people first. There will not be any scenarios in which profiling or automated decision making will have a legal or similarly significant impact on you without a person reviewing or deciding on the result.
What if I am unhappy?
If at any time you are not happy with how we handle your personal information, you can make a complaint to us. For further information, please see our complaints policy.
We would really like the opportunity to set things right with you, but you also have the right to raise any data protection concerns with a data protection authority directly if you are unhappy with the way we are handling your personal information.
External Links
Our website may contain links to other third-party websites, which may have privacy policies/statements that differ from our own. We are not responsible for the activities and practices that take place on these websites.
Accordingly, we recommend that you review the privacy policies/statements posted on any website that you may access through our website.
Updates to this Privacy Policy
This Privacy Policy was last updated on 2nd November 2023.
We may amend this Privacy Policy from time to time as necessary to comply with law or for legitimate business purposes. Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy.
Account Deletion
To delete your account and all associated data, please contact our support team at support@instantfunding.com. We will process your request in accordance with GDPR and other applicable data protection laws.
Contact Us
If you would like to get in contact with us, please contact our Privacy Office 13 Hursley Road Chandler’s Ford, Eastleigh, Hampshire SO53 2FW, England (“we”, “our”, or “us”). We are registered as a data controller with the Information Commissioner’s Office (the “ICO”) under registration number 12696083. We operate the website at www.instantfunding.com (our “Website”).
Discord Community Bots
Last updated: 15 June 2026
This section of our Privacy Policy covers the personal data we process through the Discord bots we operate in our official Instant Funding Discord community. These bots run only within our own server. They are not added to, or made available in, any other Discord server.
The rest of this Privacy Policy applies to this processing as well, including your data protection rights, our identity as data controller, international transfers, security, processing of data relating to minors, and how to contact us or make a complaint.
What our Discord bots collect and why
•Discord user ID, username, and avatar, to identify you within the community and attribute activity, rewards, and support correctly.
•Server join and leave events, and the invite used to join, to maintain community membership records and to run invite competitions fairly.
•Roles you hold and earn, to restore earned roles if you rejoin and to grant activity rewards.
•Message activity counts (how many messages you send, per channel and day), to produce aggregate engagement statistics and to award activity based rewards. This is a count only and does not store the text of your messages.
•The text of questions you ask in our support and help channels, together with the answer our bot returned, to answer your question automatically and to review and improve the accuracy of our answers.
•Email address, only if you choose to provide it to claim a reward, to deliver a prize or loyalty reward you have won.
•Reward and competition records (for example prizes or loyalty points awarded), to administer prizes and keep an accurate record of what was awarded.
•Direct message onboarding status and unsubscribe choices, to send new members a single welcome message and to honor opt outs permanently.
•Messages processed for moderation, and any resulting warnings or actions, to keep the community safe and enforce our server rules.
We rely on our legitimate interests in running, securing, and improving the community, and on your consent where you choose to provide an email address to claim a reward. We do not use this information to build advertising profiles, we do not sell it, and we do not use the content of your messages to train any machine learning or artificial intelligence model.
Discord privileged intents we use
Discord requires bots that read certain sensitive data to use “privileged intents”. For transparency, our bots use the following, and only the following:
•Server Members intent, so the bot knows when members join or leave, to maintain membership records, attribute invites, restore earned roles, and send a welcome message.
•Message Content intent, so the bot can read messages in our channels. We use this so our support bot can recognize a question asked in natural language and reply with the right answer, and so our moderation bot can enforce server rules.
We do not use the Presence intent, so our bots do not track your online status, your activity, or what you are playing.
Additional service providers
In addition to the service providers named in our main Privacy Policy, our Discord bots use the following processors, who handle information on our behalf and only on our instructions:
•Supabase (database hosting) stores the records described above.
•OpenAI receives the text of questions asked in our support channels in order to match them to the correct answer. OpenAI processes this through its API and does not use it to train its models.
•MEE6 powers our moderation and welcome bot (the bot branded InstantFunding.com). MEE6 processes message content for moderation and member data for welcome messages, under its own privacy policy at https://mee6.xyz/en/privacy.
•Railway provides the hosting infrastructure our own bots run on.
•Slack receives internal operational alerts (for example a notice that a reward was issued) so our team can monitor the community.
How long we keep Discord data
We keep Discord data, including membership and activity records, reward and competition records, and support question logs, for up to 6 years after you leave our server, after which it is deleted or anonymised. We may delete it sooner on a valid request. Where you are also a customer, the retention periods in our main Privacy Policy apply to the data you provide as a customer.
Other matters
The legal basis for processing, international transfers, security, your rights (access, correction, deletion, objection, restriction, portability, and complaint to the ICO), and processing of data relating to minors are covered in the other sections of this Privacy Policy. For data protection queries relating to our Discord community, contact us at legal@instantfunding.com.
